Knack ARM

Knack Arm provides contract and direct-hire services in all technical & non-technical related fields. We can help anyone searching for short-term positions, project contracts or a long-term career. Knack BPO Solutions is spearhead & and committed to provide value-added staffing solutions to our clients. We are able to drive immeasurable results in recruitment and workforce management.

Knack Arm is a leader in delivering staffing services in a variety of industries. Whether you are seeking employment or a new employee, our holistic approach to temporary, temp-to-hire and direct hire staffing will make it easier for our clients to achieve their goals. We test and screen our applicants to find the right person for each position

Whether you are staffing during employee vacations, special projects or peak workloads, Knack provides trained and available workers to keep your business running efficiently. KnacK BPO Solutions is dedicated to provide highly qualified customer contact professionals who deliver the “human touch” to your customers.

Knack BooN

Our trained team of our outbound call centers performs labor-intensive outbound calling that can increase our clients' sales representatives' productivity, turn their customer/prospect database into an updated powerful marketing tool and ultimately make a significant impact on their bottom line.

We do outbound direct market campaigning, selling home equity loans to target consumers, tele-marketing for extended warranty, giving welcome calls and insurance calls, customer retentions calls, proactive telecalling, Selling the services related to partner programs and promotions, selling 'sticky services' and making sales referrals.

KnacK BOON is one of the largest customer care service providers in India. We help our clients establish benchmarks in world-class customer service. At KnacK, every agent / associate strives to bring exceptional experience to the client's customers and provides first contact resolution.

KnacK BOON provides simple to high-end tech support including customer service, product feature / services support and troubleshooting. We have exceptional experience in supporting diverse hardware and software products. KnacK has successfully launched pilots, followed by rapid increase in size and scope without compromising on project metrics. KNACK Boon’s Major Focus is on the following domains.

                  • Customer Retention Services
                  • Inbound & Outbound Call Center Services
                  • Product & Business Promotions

Customer Retention Services

Churn is the biggest Threat for service providers now a days. At Knack we specialized in Customer retention services.our retention executives interact with the customers at their door step and provide a personalized support. we have got proven track record in telecom domain. Our retention team fills the gap between the customer and the company. Our team are well trained by the customer support professionals to ensure quality retentions.Our proactive efforts will reduce the which helps the companies to maintain their customer base.

We offer complete solution to keep the customers happy. with respect to the telecom domain we have four years of experience in customer retention services with all Major Telecom Players. we proud to be the first retention partner for all major telecom in India.

KnacK Boon Provides

                  • Customer retention services
                  • Marketing strategies
                  • Sales and promotions
                  • Collections and recovery services
                  • Product / service features support
                  • Outbound telemarketing/follow up
                  • Inbound call centre response service
                  • Web Promotion Services
                  • Billing queries
                  • Compliant and query resolution
                  • Activation and change of services
                  • Cross-sell and up-sell
                  • Correspondence management
                  • Lead Generation Programs
                  • Increase memberships and membership renewals
                  • direct mail & Follow up campaigns
                  • Product information support
                  • Insurance claims calls
                  • Service / plan changes
                  • Enhance exposure within your target markets
                  • Increase market share
                  • Speed up the closure of new accounts
                  • Conduct market research
                  • B2B/B2C Customer Acquisition
                  • Win Back Programs
                  • Tele surveys
                                    • Customer Relationship Management
                                    • Loyalty Programs,
                                    • Welcome Calls,
                                    • Service Satisfaction Follow ups, etc.,